Hospital switchboard: 0755-81219500 Appointment phone line: 0755-27767861
1. Information desks are available in the outpatient lobby and on each floor, with dedicated customer service staff. If you have any questions during your visit, you may consult them directly or request assistance.
2. Follow the online customer service of the official WeChat account of Shenzhen Bao'an District Shiyan People's Hospital for consultation services.
3. Consultation service telephone: 0755-81219500 (during working hours).
Real-name registration is required for outpatient visits. The booking window is seven days. New appointment slots for the seventh day are released daily at 17:00.
Online booking: follow the hospital's official WeChat account or use the Jiuyi160 app.
On-site booking: book at the customer service center on the first floor of the outpatient building, at triage desks on each floor, or through self-service machines.
1. Outpatient clinic hours: 08:00-12:00 and 14:30-17:30.
Emergency services operate 24 hours a day.
2. Priority service is provided for patients with acute chest pain, acute stroke, severe trauma, older persons, persons with disabilities, fire and rescue personnel, families with special family-planning circumstances, military personnel, and persons holding preferential-treatment certificates.
3. Please present your ID card or medical insurance card when taking a queue number at a self-service machine or triage desk. Patients covered by medical insurance should preferably register with their medical insurance card; patients insured in another locality should register manually at the triage desk of the relevant specialty.
1. After on-site registration or appointment check-in, please proceed to the relevant department and wait for your turn.
2. Doctors call patients in sequence. If you are absent when called, you may need to queue again.
3. Patients in each outpatient department are seen in registration order. When a priority-service patient attends, the waiting order of routine patients is postponed accordingly.
4. For same-day review visits or result review, please use your ID card or social security card to collect a return-visit queue number from a self-service machine.
Bind your visit registration under the hospital's official WeChat account to check reports online.
1. Test and examination reports: Visit Services -> Smart Hospital -> Outpatient Services -> Examination Reports. To save energy and reduce emissions, there is no need to provide paper reports to medical staff during your visit.
2. Cloud imaging films: Visit Services -> Smart Hospital -> Outpatient Services -> Examination Reports.
1. Payment can be made through the official WeChat account (recommended to reduce waiting time), self-service machines on each floor, or manual cashier windows on Floors 1 and 2 of the outpatient building and Floor 2 of the comprehensive building. Patients covered by medical insurance should present their medical insurance card before payment.
2. Medication collection: the Western pharmacy is in the outpatient hall on the first floor, and the Traditional Chinese medicine pharmacy is on the second floor of the comprehensive building. After payment, please complete self-service check-in at the pharmacy and collect your medicines. Check the medicine name, specification, dosage form and quantity carefully when collecting medicines; if you have questions, contact the dispensing staff promptly. Medicines cannot be returned or exchanged once dispensed.
1. Outpatient records can be printed at the customer service center on the first floor of the outpatient building after the visit. Printing is recommended only when required for reimbursement, certification or legal purposes.
2. Inpatient medical records can be printed from seven working days after discharge, also at the customer service center on the first floor of the outpatient building.
3. If someone else is handling the request for you, both parties' original ID documents and a signed authorization letter are required.
Electronic invoices can be checked through the QR code on the payment receipt, printed from self-service machines, or searched through WeChat e-invoice services.
1. Health check service phone: 0755-81219500 ext. 7250.
2. The hospital provides driver medical checks, personal health screening and pre-employment health checks.
3. For health certificates required by catering, food, public-place service industries, including hotels, supermarkets, beauty salons and nail salons, please apply at the preventive healthcare institute (health supervision institute) of the relevant subdistrict.
1. Community health service binding can be completed at the medical insurance self-service machine on the first floor of the outpatient building.
2. Current reimbursement rates are 55% for outpatient care at hospitals of Level II and above, and 90% for inpatient care. Category II medical insurance requires binding to one medical institution; initial binding takes effect in 5 to 10 minutes, while a change of binding takes effect in the following month.
3. Patients insured in another locality must complete filing. Reimbursement rates are subject to the policy of the place of insurance. The filing procedures are as follows:
Within Guangdong Province: follow the Yue Medical Insurance mini-program, set the location to the relevant place of insurance, select More -> Off-site Filing, and complete the filing information as required.
Across provinces: download the National Medical Insurance Service Platform app, select Off-site Medical Treatment Filing, and complete the filing information as required.
1. Bring the patient's identity document to the customer service center on the first floor of the outpatient building or to floor triage desks for updates.
2. You may also contact online customer service through Visit Services -> Smart Hospital -> Convenience Services -> Online Customer Service and provide the required ID photo, correct mobile number and current address.
